Support

Help for letter for Bluesky, including questions, bug reports, feature requests, privacy questions, and account or data support.

Contact support

For questions or support requests, email [email protected]. You can also send bug reports and requests from Settings > Other > Feedback in the app.

Email support Open letter web app

Before contacting support

Please check the in-app Help page first. It explains sign-in, posting, media attachments, notifications, messages, search, bookmarks, feeds, lists, and customization settings.

Reporting bugs

Include:

  • Device model and OS version
  • App version
  • What you were trying to do
  • What happened and what you expected
  • Screenshots or recordings, if helpful

Do not send your Bluesky password, App Password, or private keys.

Account and Bluesky network issues

letter is an independent third-party client for Bluesky. Account recovery, handle changes, moderation actions on the Bluesky network, and server-side Bluesky outages must be handled through Bluesky support.

Privacy, terms, and data

Review the Privacy Policy and Terms of Service. To request help with your letter data, contact support by email.

日本語サポート

ご質問、不具合報告、サポート依頼は [email protected] までお送りください。アプリ内の 設定 > その他 > フィードバック からも、不具合や要望を送信できます。

不具合報告の際は、端末名、OSバージョン、アプリのバージョン、 行おうとした操作、実際に起きたこと、期待していた動き、 必要に応じてスクリーンショットや画面録画を添えてください。 Blueskyのパスワード、アプリパスワード、秘密鍵は送信しないでください。